Refund policy

At ShopTeabloom, we are committed to providing the best shopping experience for our customers. We understand that sometimes products may not meet your expectations or needs. As a result, we have developed the following refund policy to ensure fair and transparent handling of returns and refund processes.

1. Return eligibility: Customers can apply for return within 5 days from the date of receipt of the product. The following conditions are required for return:

Goods must be unopened and in original condition. This means that the product must be unused, undamaged, and in its original packaging, containing all accompanying accessories, manuals, and labels.
2. Return process: To initiate a return, follow these steps:

Within the 5-day return period, you can contact our customer service team via the chat function or by sending an email to wholesale@shopteabloom.com. Please provide your order number and the detailed reason for the return request.
Once your return application has been approved, you will receive further instructions on how to return it. Please make sure that the goods are packed securely so as not to be damaged in transit.
3. Return freight: Customers shall bear the return freight. We recommend that you use a traceable and insured mode of transport to ensure a safe return. shopteabloom.com does not cover return shipping costs.

4. Replenishment fee: All returns are subject to a 15% replenishment fee. This fee will be deducted from the total refund.

5. Refund Method: Eligible return refunds will be issued in the form of shopteabloom.com gift cards. The gift card will be sent to the email address associated with your account.

6. Exclusions: Please note that some products or categories may not be covered by our refund policy. These exclusions will be clearly stated on the product page.

7. Damaged or defective goods: If you receive damaged or defective goods, please contact our customer service team immediately. We will provide instructions on how to return the item for an exchange or refund and bear the return shipping costs in such cases.

8. Contact Us: If you have any questions or concerns about our refund policy, please feel free to contact our Customer Support team at wholesale@shopteabloom.com.

By shopping at shopteabloom.com, you agree to comply with this refund policy.

Please read this policy carefully before purchasing. We reserve the right to update or modify this policy at any time, so please check this page periodically for any changes.

Last updated: 21 November 2023